HSB: Program Completion - Level 5

Students who successfully earn badges for the 6 required HSB courses will receive the HSB Program Completion Badge, signifying exemplary achievement of knowledge and skills that will enable them to excel in college-level business administration programs.

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Instructional Area: Business Law (BL)

Standard: Understands business's responsibility to know, abide by, and enforce laws and regulations that affect business operations and transactions

Describe legal issues affecting businesses (BL:001) (SP)
Explain types of business ownership (BL:003, LAP-BL-001) (CS)
Discuss laws and regulations governing the securities and investments industry (BL:105) (SP)

Instructional Area: Communication Skills (CM)

Standard: Understands the concepts and processes needed to identify, select, monitor, and evaluate sales channels

Explain the nature and scope of channel management (CM:001, LAP-CM-002) (CS)
Explain the nature of channels of distribution (CM:003, LAP-CM-003) (CS)
Select channels of distribution (CM:010) (MN)

Instructional Area: Customer Relations (CR)

Standard: Understands the techniques and strategies used to foster positive, ongoing relationships with customers

Discuss the nature of customer relationship management (CR:016, LAP-CR-016) (SP)
Explain the role of ethics in customer relationship management (CR:017) (SP)
Describe the use of technology in customer relationship management (CR:018) (SP)

Instructional Area: Economics (EC)

Standard: Understands the economic principles and concepts fundamental to business operations

Distinguish between economic goods and services (EC:002, LAP-EC-010) (CS)
Explain the concept of economic resources (EC:003, LAP-EC-014) (CS)
Describe the concepts of economics and economic activities (EC:001, LAP-EC-006) (CS)
Determine economic utilities created by business activities (EC:004, LAP-EC-013) (CS)
Explain the types of economic systems (EC:007, LAP-EC-017) (CS)
Explain the concept of private enterprise (EC:009, LAP-EC-015) (CS)
Identify factors affecting a business’s profit (EC:010, LAP-EC-002) (CS)
Determine factors affecting business risk (EC:011, LAP-EC-003) (CS)
Explain the concept of competition (EC:012, LAP-EC-008) (CS)
Explain the role of business in society (EC:070, LAP-EC-070) (CS)
Discuss the evolution of business (EC:108) (SP)
Describe types of business activities (EC:071, LAP-EC-019) (CS)
Explain the organizational design of businesses (EC:103, LAP-EC-023) (SP)
Discuss the global environment in which businesses operate (EC:104, LAP-EC-022) (SP)
Describe factors that affect the business environment (EC:105, LAP-EC-026), (SP)
Explain the nature of business ethics (EC:106, LAP-EC-021) (SP)
Explain how organizations adapt to today’s markets (EC:107, LAP-EC-025) (SP)
Determine the relationship between government and business (EC:008, LAP-EC-016) (CS)
Explain the nature of global trade (EC:016, LAP-EC-004) (SP)
Determine opportunity costs associated with economic decision-making (EC:122) (CS)
Analyze the role of culture in the production, distribution, and consumption of goods and services (EC:123) (SP)
Discuss how incentives influence the economic behavior of individuals (EC:124) (SP)
Explain the principles of supply and demand (EC:005, LAP-EC-011) (CS)
Describe the functions of prices in markets (EC:006, LAP-EC-012) (CS)
Explain the concept of productivity (EC:013, LAP-EC-018) (CS)
Discuss the relationship between economic output and a society’s standard of living (EC:125) (SP)
Analyze the effects of inputs and outputs on productivity levels (EC:126) (SP)
Explain the nature of business processes (EC:127) (SP)
Analyze impact of specialization/division of labor on productivity (EC:014, LAP-EC-007) (SP)
Explain the concept of organized labor and business (EC:015, LAP-EC-005) (SP)
Explain the impact of the law of diminishing returns (EC:023, LAP-EC-031) (SP)
Describe the nature of taxes (EC:072, LAP-EC-027) (SP)
Analyze the effects of government expenditures and tax policies on business (EC:128) (SP)
Discuss the nature of monetary policy (EC:073) (MN)
Explain the concept of fiscal policies (EC:074) (MN)
Describe the economic impact of inflation on business (EC:083, LAP-EC-028) (SP)
Discuss the measure of consumer spending as an economic indicator (EC:081) (SP)
Explain the concept of Gross Domestic Product (GDP) (EC:017, LAP-EC-001) (SP)
Discuss the impact of a nation’s unemployment rates (EC:082, LAP-EC-029) (SP)
Explain the economic impact of interest-rate fluctuations (EC:084) (SP)
Determine the impact of business cycles on business activities (EC:018, LAP-EC-009) (SP)
Explain forms of international business activities (EC:129) (SP)
Describe the determinants of exchange rates and their effects on the domestic economy (EC:100, LAP-EC-030) (SP)
Discuss the impact of cultural and social environments on global trade (EC:045, LAP-EC-024) (SP)

Instructional Area: Enrepreneurship (EN)

Standard: Understands the concepts, processes, and skills associated with identifying new ideas, opportunities, and methods and with creating or starting a new project or venture

Discuss entrepreneurial discovery processes (EN:002) (ON)
Determine feasibility of venture ideas (EN:038, LAP-EN-038) (ON)
Develop exit strategies (EN:037) (ON)

Instructional Area: Financial Analysis (FI)

Standard: Understands tools, strategies, and systems used to maintain, monitor, control, and plan the use of financial resources

Explain the concept of accounting (FI:085, LAP-FI-005) (CS)
Explain the role of finance in business (FI:354, LAP-FI-007) (CS)
Describe the need for financial information (FI:579, LAP-FI-009) (CS)
Demonstrate the effects of transactions on the accounting equation (FI:378) (CS)
Explain the purpose of internal accounting controls (FI:343, LAP-FI-343) (SP)
Describe the nature of budgets (FI:106, LAP-FI-003/LAP-FI-106) (SP)
Describe the nature of cost/benefit analysis (FI:357, LAP-FI-011) (MN)
Calculate the time value of money (FI:238) (SP)
Interpret cash-flow statements (FI:541) (SP)
Interpret balance sheets (SP)
Interpret income statements (SP)
Describe sources of securities information (FI:274, LAP-QS-036) (CS)—Review if WM course used
Interpret securities tables (FI:275, LAP-QS-037) (SP)—Review if WM course used
Explain factors to consider when selecting investments (FI:279, LAP-QS-041) (SP)
Explain information that can be obtained from financial statements (FI:276, LAP-QS-038) (SP)
Describe information that can be obtained from annual reports (FI:277, LAP-QS-039) (SP)
Explain fundamental analysis used in making investment decisions (FI:280, LAP-QS-042) (SP)
Explain strategies for selecting investments (FI:283, LAP-QS-045) (SP)
Explain types of investments (FI:077, LAP-FI-077) (CS)
Interpret financial ratios significant to investors (FI:281, LAP-QS-043) (SP)
Assess securities’ fundamentals (FI:282, LAP-QS-044) (SP)
Choose investments based on security’s fundamental analysis (FI:284, LAP-QS-046) (SP)
Discuss legal and ethical considerations in human resources management (HR:506) (SP)
Describe the use of technology in human resources management (HR:412) (SP)
Assist employees with prioritizing work responsibilities (HR:385) (SU)
Delegate work to others (HR:386) (SU)
Coordinate efforts of cross-functional teams to achieve project/company goals (HR:387) (SU)
Explain motivational theories (HR:507) (SU)
Assess team performance (HR:494) (SU)
Discuss the role of ethics in accounting (FI:351) (SP)
Discuss the role of ethics in finance (FI:355) (SP)
Maintain record of daily financial transactions (FI:089) (MN)
Develop company’s/department’s budget (FI:099, LAP-FI-099) (MN)
Forecast sales (FI:096) (MN)

Instructional Area: Human Resources (HR)

Standard: Understands the tools, techniques, and systems that businesses use to plan, staff, lead, and organize its human resources

Discuss the nature of human resources management (HR:410, LAP-HR-035) (CS)
Discuss legal and ethical considerations in human resources management (HR:506) (SP)
Describe the use of technology in human resources management (HR:412) (SP)
Assist employees with prioritizing work responsibilities (HR:385) (SU)
Delegate work to others (HR:386) (SU)
Coordinate efforts of cross-functional teams to achieve project/company goals (HR:387) (SU)
Explain motivational theories (HR:507) (SU)
Assess team performance (HR:494) (SU)
Schedule employees (HR:497) (SU)
Determine hiring needs (HR:353) (SU)
Screen job applications/résumés (HR:354) (SU)
Interview job applicants (HR:355) (SU)
Select and hire new employees (HR:356) (SU)
Recruit new employees (HR:498) (SU)
Explain the role of training and human resources development (HR:362) (SU)
Train staff (HR:392) (SU)
Assess employee performance (HR:368) (SU)
Ensure equitable opportunities for employees (HR:367) (SU)
Handle employee complaints and grievances (HR:366) (SU)
Explain the nature of remedial action (HR:369) (SU)

Instructional Area: Marketing Information Management (IM)

Standard: Understands the concepts, systems, and tools needed to gather, access, synthesize, evaluate, and disseminate information for use in making business decisions

Describe the need for marketing data (IM:012, LAP-IM-012) (CS)
Identify data monitored for marketing decision making (IM:184, LAP-IM-011) (SP)
Explain the nature and scope of the marketing-information management function (IM:001, LAP-IM-002)(SP)
Explain the nature of marketing research (IM:010, LAP-IM-005) (SP)
Discuss the nature of marketing research problems/issues (IM:282, LAP-IM-013) (SP)
Describe methods used to design marketing research studies (i.e., descriptive, exploratory, and causal) (IM:284, LAP-IM-014) (SP)
Describe options businesses use to obtain marketing-research data (i.e., primary and secondary research) (IM:281, LAP-IM-015) (SP)
Discuss the nature of sampling plans (i.e, who, how many, how chosen) (IM:285, LAP-IM-016) (SP)
Describe data-collection methods (e.g., observations, mail, diaries, telephone, Internet, discussion groups, interviews, scanners, tracking tools) (IM:289, LAP-IM-017) (SP)

Instructional Area: Knowledge Management (KM)

Standard: Understands the systems, strategies, and techniques used to collect, organize, analyze, and share information known in an organization

Explain the nature of knowledge management (KM:001, LAP-KM-001) (SP)
Discuss legal and ethical considerations in knowledge management (SP)
Explain the use of technology in knowledge management (KM:003) (SP)

Instructional Area: Marketing (MK)

Standard: Understands the tools, techniques, and systems that businesses use to create exchanges and satisfy organizational objectives

Explain marketing and its importance in a global economy (MK:001, LAP-MK-004) (CS)
Describe marketing functions and related activities (MK:002, LAP-MK-001) (CS)
Describe the use of technology in the marketing functions (MK:023) (SP)
Explain legal and ethical considerations in marketing (MK:022) (SP)
Discuss legal and ethical issues in marketing (MK:022) (SP)—REVIEW

Instructional Area: Market Planning (MP)

Standard: Understands the concepts and strategies utilized to determine and target marketing strategies to a select audience

Explain the concept of marketing strategies (MP:001, LAP-MP-002) (CS)
Explain the concept of market and market identification (MP:003, LAP-MP-003) (CS)
Explain the nature of marketing plans (MP:007, LAP-MP-007) (SP)
Identify market segments (MP:004) (MN)
Select target market (MP:005) (MN)
Explain the role of situation analysis in the marketing-planning process (MP:008) (SP)
Conduct market analysis (market size, area, potential, etc.) (MP:009) (MN)
Conduct SWOT analysis for use in the marketing-planning process (MP:010, LAP-MP-004) (MN)
Conduct competitive analysis (MP:012) (MN)

Instructional Area: Information Management (NF)

Standard: Understands tools, strategies, and systems needed to access, process, maintain, evaluate, and disseminate information to assist business decision-making

Discuss the nature of information management (NF:110, LAP-NF-110) (CS)
Identify ways that technology impacts business (NF:003, LAP-NF-004) (PQ)
Describe current business trends (NF:013) (SP)
Conduct an environmental scan to obtain business information (NF:015, LAP-NF-002) (SP)
Explain legal and ethical issues in information management (SP)
Monitor internal records for business information (NF:014) (SP)
Interpret statistical findings (NF:093) (SP)

Instructional Area: Operations (OP)

Standard: Understands the processes and systems implemented to monitor, plan, and control the day-to-day activities required for continued business functioning

Explain the nature of operations (OP:189, LAP-OP-189) (CS)
Explain the nature and scope of purchasing (OP:015, LAP-OP-002) (CS)
Explain the concept of production (OP:017, LAP-OP-017) (CS)
Describe the nature of quality (OP:335) (CS)
Identify quality-control measures (OP:163, LAP-OP-008) (SP)
Explain the nature of overhead/operating costs (OP:024, LAP-OP-009) (SP)
Discuss legal and ethical issues in operations (SP)
Explain the nature of project management (OP:158, LAP-OP-006) (SP)
Identify resources needed for project (OP:003, LAP-QS-019) (SP)
Develop project plan (OP:001, LAP-OP-007) (SP)
Purchase inventory/supplies (OP:360) (SP)

Instructional Area: Professional Development (PD)

Standard: Understands concepts, tools, and strategies used to explore, obtain, and develop in a business career

Explain the need for innovation skills (PD:126, LAP-PD-018) (CS)
Employ a decision matrix to select best option (PD:270) (SP)
Describe how securities are traded (PD:236, LAP-QS-047) (SP)
Explain causes of stock price fluctuations (PD:238, LAP-QS-040) (SP)
Describe the nature of mutual funds (PD:304, LAP-QS-035) (SP)
Explain the nature of stocks (PD:309, LAP-QS-034) (SP)
Explain the nature of bonds (PD:313, LAP-QS-033) (SP)

Instructional Area: Pricing (PI)

Standard: Understands concepts and strategies utilized in determining and adjusting prices to maximize return and meet customers' perceptions of value

Explain the nature and scope of the pricing function (PI:001, LAP-PI-002) (SP)
Explain factors affecting pricing decisions (PI:002, LAP-PI-003) (SP)
Set prices (PI:007) (MN)

Instructional Area: Project Management (PJ)

Standard: Understands tools, techniques, and systems that are used to plan, implement, monitor, and evaluate business projects

Initiate project (PJ:005) (SP)
Prepare work breakdown structure (WBS) (PJ:006) (SP)
Execute and control projects (PJ:009) (SP)
Manage project schedule (PJ:010) (SP)
Close project (PJ:008) (SP)

Instructional Area: Product/Service Management (PM)

Standard: Understands the concepts and processes needed to obtain, develop, maintain, and improve a product or service mix in response to market opportunities

Explain the nature and scope of the product/service management function (PM:001, LAP-PM-017) (SP)
Identify the impact of product life cycles on marketing decisions (PM:024, LAP-PM-018) (SP)
Describe the uses of grades and standards in marketing (PM:019, LAP-PM-008) (CS)
Explain warranties and guarantees (PM:020, LAP-PM-004) (CS)
Explain the concept of product mix (PM:003, LAP-PM-003) (SP)
Describe factors used by marketers to position products/services (PM:042, LAP-PM-019) (SP)
Explain the nature of product/service branding (PM:021, LAP-PM-006) (SP)
Explain the nature of corporate branding (PM:206, LAP-PM-020) (SP)

Instructional Area: Promotion (PR)

Standard: Understands the concepts and strategies needed to communicate information about products, services, images, and/or ideas to achieve a desired outcome

Explain the role of promotion as a marketing function (PR:001, LAP-PR-002) (CS)
Explain the types of promotion (i.e., institutional, product) (PR:002, LAP-PR-004) (CS)
Identify the elements of the promotional mix (PR:003, LAP-PR-001) (SP)
Explain types of advertising media (PR:007, LAP-PR-003) (SP)

Instructional Area: Quality Management (QM)

Standard: Understands the need for standards and the strategies and techniques used to implement, monitor, and evaluate them

Explain the nature of quality management (QM:001, LAP-QM-001) (SP)
Discuss legal and ethical considerations in risk management (SP)

Instructional Area: Selling (SE)

Standard: Understands the concepts and actions needed to determine client needs and wants and respond through planned, personalized communication that influences purchase decisions and enhances future business opportunities

Explain the nature and scope of the selling function (SE:017, LAP-SE-117) (CS)
Explain the role of customer service as a component of selling relationships (SE:076, LAP-SE-130) (CS)
Explain key factors in building a clientele (SE:828, LAP-SE-115) (SP)
Explain company selling policies (SE:932, LAP-SE-121) (CS)
Acquire product information for use in selling (SE:062, LAP-SE-131) (CS)
Explain the selling process (SE:048, LAP-SE-126) (CS)
Promote good/service/idea (SP)
Sell good/service/idea to individuals (SE:046) (SP)

Instructional Area: Strategic Management (SM)

Standard: Understands tools, techniques, and systems that affect a business's ability to plan, control, and organize an organization/department

Explain the concept of management (SM:001, LAP-SM-003) (CS)
Explain management theories and their applications (SM:030) (MN)
Determine chain of command (SM:073) (SP)
Explain the nature of risk management (SM:075, LAP-FI-008) (SP)
Discuss the nature of managerial planning (SM:063) (SP)
Explain managerial considerations in organizing (SM:064) (SP)
Describe managerial considerations in staffing (SM:065, LAP-SM-004) (SP)
Discuss managerial considerations in directing (SM:066) (SP)
Describe the nature of managerial control (control process, types of control, what is controlled) (SM:004) (SP)
Explain the nature of business plans (SM:007, LAP-SM-007) (MN)
Develop company goals/objectives (SM:008) (ON)
Define business mission (SM:009) (ON)
Develop business plan (SM:013, LAP-SM-013) (ON)
Track performance of business plan (SM:006) (MN)