Badge holder demonstrated understanding of fundamental skills and requisite knowledge needed by all business professionals for continued employment. Skills and concepts assessed focus on business law, communication skills, customer relations, economics, emotional intelligence, financial analysis, human-resources management, marketing, information management, operations, professional development, and strategic management.

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Business Law (BL)

Acquire foundational knowledge of business laws and regulations to understand their nature and scope.
BL:163 Comply with the spirit and intent of laws and regulations (CS) LAP-BL-163

Communication Skills (CO)

Read to acquire meaning from written material and to apply the information to a task.
CO:054 Identify sources that provide relevant, valid written material (PQ)
CO:055 Extract relevant information from written materials (PQ)

Apply active listening skills to demonstrate understanding of what is being said.
CO:082 Explain communication techniques that support and encourage a speaker (PQ)
CO:017 Demonstrate active listening skills (PQ) LAP-CO-017

Apply verbal skills to obtain and convey information.
CO:147 Explain the nature of effective verbal communications (PQ)
CO:058 Ask relevant questions (PQ)
CO:059 Interpret others' nonverbal cues (PQ)

Write internal and external business correspondence to convey and obtain information effectively.
CO:016 Explain the nature of effective written communications (CS)
CO:088 Select and utilize appropriate formats for professional writing (CS)
CO:089 Edit and revise written work consistent with professional standards (CS)
CO:133 Write business letters (CS)

Customer Relations (CR)

Foster positive relationships with customers to enhance company image.
CR:003 Explain the nature of positive customer relations (CS) LAP-CR-003
CR:004 Demonstrate a customer service mindset (CS) LAP-CR-004
CR:029 Develop rapport with customers (CS)
CR:005 Reinforce service orientation through communication (CS)
CR:006 Respond to customer inquiries (CS)
CR:019 Adapt communication to the cultural and social differences among clients (CS)
CR:007 Interpret business policies to customers/clients (CS)

Resolve conflicts with/for customers to encourage repeat business.
CR:009 Handle difficult customers (CS) LAP-CR-009
CR:010 Handle customer/client complaints (CS) LAP-CR-010

Economics (EC)

Understand fundamental economic concepts to obtain a foundation for employment in business.
EC:002 Distinguish between economic goods and services (CS) LAP-EC-902
EC:003 Explain the concept of economic resources (CS) LAP-EC-903
EC:001 Describe the concepts of economics and economic activities (CS) LAP-EC-901
EC:004 Determine economic utilities created by business activities (CS) LAP-EC-013
EC:005 Explain the principles of supply and demand (CS) LAP-EC-011
EC:006 Describe the functions of prices in markets (CS) LAP-EC-906

Understand the nature of business to show its contributions to society.
EC:070 Explain the role of business in society (CS) LAP-EC-070
EC:071 Describe types of business activities (CS) LAP-EC-071

Understand economic systems to be able to recognize the environments in which businesses function.
EC:007 Explain the types of economic systems (CS) LAP-EC-907
EC:065 Identify the impact of small business/entrepreneurship on market economies (CS)
EC:009 Explain the concept of private enterprise (CS) LAP-EC-015
EC:010 Identify factors affecting a business's profit (CS) LAP-EC-910
EC:011 Determine factors affecting business risk (CS) LAP-EC-003
EC:012 Explain the concept of competition (CS) LAP-EC-912

Acquire knowledge of the impact of government on business activities to make informed economic decisions.
EC:008 Determine the relationship between government and business (CS) LAP-EC-016

Analyze cost/profit relationships to guide business decision-making.
EC:013 Explain the concept of productivity (CS) LAP-EC-018

Emotional Intelligence (EI)

Foster self-understanding to recognize the impact of personal feelings on others.
EI:001 Describe the nature of emotional intelligence (PQ) LAP-EI-001
EI:016 Explain the concept of self-esteem (PQ)
EI:017 Recognize and overcome personal biases and stereotypes (PQ) LAP-EI-917
EI:002 Assess personal strengths and weaknesses (PQ) LAP-EI-902
EI:126 Assess personal behavior and values (PQ) LAP-EI-126

Develop personal traits to foster career advancement.
EI:018 Identify desirable personality traits important to business (PQ) LAP-EI-009
EI:023 Exhibit self-confidence (PQ)
EI:020 Demonstrate interest and enthusiasm (PQ)
EI:024 Demonstrate initiative (PQ) LAP-EI-240

Apply ethics to demonstrate trustworthiness.
EI:022 Demonstrate honesty and integrity (PQ) LAP-EI-138
EI:021 Demonstrate responsible behavior (PQ) LAP-EI-021
EI:127 Demonstrate fairness (PQ) LAP-EI-127
EI:091 Assess risks of personal decisions (PQ) LAP-EI-091
EI:004 Demonstrate ethical work habits (PQ) LAP-EI-004
EI:075 Take responsibility for decisions and actions (PQ) LAP-EI-075
EI:128 Build trust in relationships (CS) LAP-EI-128
EI:123 Describe the nature of ethics (CS) LAP-EI-123
EI:124 Explain reasons for ethical dilemmas (CS) LAP-EI-124
EI:125 Recognize and respond to ethical dilemmas (CS) LAP-EI-125

Exhibit techniques to manage emotional reactions to people and situations.
EI:019 Exhibit a positive attitude (PQ) LAP-EI-003
EI:025 Demonstrate self-control (PQ) LAP-EI-014
EI:003 Explain the use of feedback for personal growth (PQ) LAP-EI-903
EI:026 Adjust to change (PQ)

Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
EI:029 Respect the privacy of others (PQ)
EI:030 Show empathy for others (PQ) LAP-EI-030
EI:033 Exhibit cultural sensitivity (CS) LAP-EI-033

Use communication skills to foster open, honest communications.
EI:007 Explain the nature of effective communications (PQ) LAP-EI-140

Manage stressful situations to minimize potential negative impact.
EI:008 Use appropriate assertiveness (PQ) LAP-EI-008
EI:015 Use conflict-resolution skills (CS) LAP-EI-915

Implement teamwork techniques to accomplish goals.
EI:045 Participate as a team member (CS) LAP-EI-045

Employ leadership skills to achieve workplace objectives.
EI:009 Explain the concept of leadership (CS) LAP-EI-909

Manage internal and external business relationships to foster positive interactions.
EI:036 Treat others with dignity and respect (PQ) LAP-EI-036

Financial Analysis (FI)

Understand the fundamental principles of money needed to make financial exchanges.
FI:061 Describe sources of income and compensation (CS)

Analyze financial needs and goals to determine financial requirements.
FI:065 Set financial goals (CS)
FI:066 Develop personal budget (CS)

Manage personal finances to achieve financial goals.
FI:068 Interpret a pay stub (PQ)

Acquire a foundational knowledge of accounting to understand its nature and scope.
FI:579 Describe the need for financial information (CS) LAP-FI-579
FI:085 Explain the concept of accounting (CS) LAP-FI-085

Acquire a foundational knowledge of finance to understand its nature and scope.
FI:354 Explain the role of finance in business (CS) LAP-FI-354

Human Resources Management (HR)

Understand the role and function of human resources management to obtain a foundational knowledge of its nature and scope.
HR:410 Discuss the nature of human resources management (CS) LAP-HR-410

Marketing (MK)

Understand marketing's role and function in business to facilitate economic exchanges with customers.
MK:001 Explain marketing and its importance in a global economy (CS) LAP-MK-901
MK:002 Describe marketing functions and related activities (CS) LAP-MK-002

Information Management (NF)

Use information literacy skills to increase workplace efficiency and effectiveness.
NF:077 Assess information needs (CS)
NF:078 Obtain needed information efficiently (CS)
NF:079 Evaluate quality and source of information (CS)
NF:278 Draw conclusions based on information analysis (CS)

Acquire a foundational knowledge of information management to understand its nature and scope.
NF:110 Discuss the nature of information management (CS) LAP-NF-110

Utilize information-technology tools to manage and perform work responsibilities.
NF:003 Identify ways that technology impacts business (PQ) LAP-NF-003
NF:004 Demonstrate basic e-mail functions (PQ)
NF:006 Demonstrate basic web-search skills (PQ)
NF:007 Demonstrate basic word processing skills (PQ)

Operations (OP)

Understand operation's role and function in business to value its contribution to a company.
OP:189 Explain the nature of operations (CS) LAP-OP-189

Adhere to health and safety regulations to support a safe work environment.
OP:004 Describe health and safety regulations in business (PQ)

Implement safety procedures to minimize loss.
OP:007 Follow safety precautions (PQ)
OP:008 Maintain a safe work environment (CS)

Implement security policies/procedures to minimize chance for loss.
OP:013 Explain routine security precautions (CS)
OP:152 Follow established security procedures/policies (CS)

Utilize project management skills to improve workflow and minimize costs.
OP:519 Plan project (CS) LAP-OP-519
OP:520 Monitor projects and take corrective actions (CS) LAP-OP-520
OP:521 Evaluate project success (CS) LAP-OP-521

Implement purchasing activities to obtain business supplies, equipment, resources, and services.
OP:015 Explain the nature and scope of purchasing (CS) LAP-OP-015

Understand production's role and function in business to recognize its need in an organization.
OP:017 Explain the concept of production (CS) LAP-OP-017

Maintain property and equipment to facilitate ongoing business activities.
OP:442 Comply with policies and procedures for use of property and equipment (CS)

Understand supply chain management's role in business to appreciate its contributions to efficiency and profitability.
OP:443 Explain the concept of supply chain (CS)

Professional Development (PD)

Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
PD:002 Maintain appropriate personal appearance (PQ) LAP-PD-002
PD:009 Demonstrate systematic behavior (PQ)
PD:018 Set personal goals (CS) LAP-PD-918

Understand and follow company rules and regulations to maintain employment.
PD:250 Adhere to company protocols and policies (CS) LAP-PD-250
PD:251 Follow rules of conduct (CS) LAP-PD-251
PD:252 Follow chain of command (CS) LAP-PD-252

Utilize critical-thinking skills to determine best options/outcomes.
PD:126 Explain the need for innovation skills (CS) LAP-PD-126
PD:017 Make decisions (CS) LAP-PD-017
PD:077 Demonstrate problem-solving skills (CS) LAP-PD-077

Participate in career planning to enhance job-success potential.
PD:013 Assess personal interests and skills needed for success in business (PQ)
PD:020 Analyze employer expectations in the business environment (PQ)
PD:021 Explain the rights of workers (PQ)
PD:022 Identify sources of career information (CS)
PD:023 Identify tentative occupational interest (CS)
PD:025 Explain employment opportunities in business (CS) LAP-PD-025
PD:066 Explain career opportunities in entrepreneurship (CS) LAP-PD-066

Implement job-seeking skills to obtain employment.
PD:026 Utilize job-search strategies (PQ)
PD:027 Complete a job application (PQ)
PD:028 Interview for a job (PQ)
PD:029 Write a follow-up letter after job interviews (CS)
PD:030 Write a letter of application (CS)
PD:031 Prepare a resume (CS)

Strategic Management (SM)

Recognize management's role to understand its contribution to business success.
SM:001 Explain the concept of management (CS) LAP-SM-001